Sales Policy

Effective Date: January 8, 2025

At Primasonali, we are committed to providing our customers with high-quality home decor products and ensuring that your shopping experience is easy and enjoyable. By placing an order with us, you agree to the following terms and conditions. Please read these carefully before making a purchase.

1. Order Process

  • Placing an Order:
    When you place an order on our website https://primasonali.com, you are making an offer to purchase the products listed in your cart. Once your order is submitted, you will receive an email confirmation acknowledging the receipt of your order. Please note that this confirmation is not an acceptance of your order but an acknowledgment that we have received your request.
    A binding agreement between you and Primasonali is only formed when we process and ship your order. Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

  • Order Modifications and Cancellations:
    We understand that sometimes changes are needed. If you wish to modify or cancel your order, please contact us immediately at info@primasonali.com. While we will make every effort to accommodate changes or cancellations, once your order has been processed or shipped, we are unable to make any modifications. Please review your order carefully before finalizing your purchase.

2. Product Availability

  • Stock Availability:
    While we make every effort to ensure that the products listed on our website are in stock and available for immediate shipment, all items are subject to availability. If an item becomes unavailable after your order has been placed, we will notify you via email and either offer a similar item or provide a refund.

  • Backorders:
    In the event that an item is temporarily out of stock but available for backorder, we will notify you with an estimated shipping time. You will have the option to cancel your backorder at any time for a full refund.

3. Pricing

  • Price Accuracy:
    We make every effort to ensure that all product prices on our website are accurate. However, errors may occur from time to time. If the price of a product is incorrect, we will notify you before processing your order, and you will have the option to confirm the correct price or cancel the order.

  • Discounts and Promotions:
    From time to time, Primasonali may offer promotions or discounts. These offers will be subject to specific terms and conditions, which will be clearly stated on the website or in promotional communications. Promotions cannot be combined unless specifically stated.

4. Payment Terms

  • Accepted Payment Methods:
    We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All payments are processed securely through trusted third-party providers.

  • Sales Tax:
    Sales tax will be applied to orders based on the shipping destination and applicable state laws. The appropriate tax amount will be calculated at checkout.

5. Shipping & Delivery

  • Shipping Methods:
    We offer a variety of shipping options, including standard, expedited, and priority shipping. Shipping costs will be calculated based on the size and weight of your order and the delivery address.

  • Processing Time:
    All orders are typically processed within 1-3 business days. However, during high-demand periods or holidays, processing times may be longer. We will notify you of any delays.

  • Delivery Time:
    Estimated delivery times are provided at checkout and depend on the shipping method you select and your location. Please note that delivery times may vary due to weather conditions, carrier delays, or other factors outside of our control.

6. Returns and Exchanges

  • Return Process:
    For detailed information on returns and exchanges, please refer to our Return Policy. Items that meet the eligibility criteria can be returned within 30 days of receipt for a full refund or exchange.

  • Defective or Damaged Items:
    If you receive a defective or damaged item, please contact us immediately at info@primasonali.com. We will provide instructions for returning the item and will either issue a refund or send a replacement, depending on your preference and availability of the product.

7. Customer Support

  • If you have any questions or need assistance with your order, our customer support team is here to help! Please feel free to reach out to us using the following contact details: