Payment Policy
Effective Date: January 8, 2025

At Primasonali, we strive to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the available payment methods, processes, and terms to ensure transparency and trust. By making a purchase with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a range of payment options to accommodate your preferences:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Online Payment Platforms: PayPal, Apple Pay, Google Pay
  • Bank Transfers: Available for select high-value purchases (contact us for details)
  • Gift Cards: Primasonali gift cards can be applied at checkout

All payments must be made in US dollars (USD). For international orders, currency conversion fees may apply, depending on your bank or payment provider.

2. Payment Security

We prioritize your security and use industry-standard encryption technologies to protect your payment information:

  • Secure Socket Layer (SSL) Technology: Ensures all transactions are encrypted and secure.
  • PCI-DSS Compliance: All payment gateways we use comply with the Payment Card Industry Data Security Standard.
  • No Card Storage: We do not store credit card information on our servers. Payments are securely processed through third-party payment providers.

3. Payment Authorization

When placing an order, your payment method will be authorized at the time of purchase. Depending on your financial institution, funds may be held temporarily until the transaction is completed.

4. Order Confirmation and Receipts

Once your payment has been successfully processed:

  • You will receive an email confirmation with your order details and payment receipt.
  • Please ensure your email address is entered correctly to avoid delays in receiving your confirmation.

If you do not receive a confirmation email within 24 hours, contact us at info@primasonali.com.

5. Payment Declines and Errors

If your payment is declined or an error occurs during checkout:

  • Verify that your payment information is correct (e.g., card number, expiration date, CVV).
  • Ensure your card is not expired or blocked.
  • Check with your bank or payment provider to confirm there are no issues with your account.

If you continue to experience problems, please contact our customer support team for assistance.

6. Installment Payment Options

We offer installment payment plans through select third-party providers (e.g., Klarna, Affirm). These providers allow you to split your payment into manageable installments.

  • Approval for installment payments is subject to the provider’s terms and conditions.
  • Late payments or missed payments may result in additional fees, as determined by the provider.

For more information, please refer to the terms of the installment payment provider at checkout.

7. Taxes and Additional Fees

  • Sales Tax: Applicable taxes are calculated based on your shipping address and local tax laws. Taxes will be displayed at checkout before you finalize your purchase.
  • Currency Conversion Fees: For international customers, your bank or payment provider may charge a currency conversion fee. Please check with your provider for details.
  • Customs and Duties: For international shipments, additional import taxes or duties may apply. These are the responsibility of the customer.

8. Refunds and Cancellations

For refund and cancellation policies, please refer to our Return Policy.

  • Refunds for eligible returns will be processed back to the original payment method.
  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

9. Fraud Prevention

To protect against fraudulent activity, we reserve the right to:

  • Verify your identity before processing an order.
  • Cancel orders that appear suspicious or unauthorized.
  • Limit the number of purchases made per account or payment method.

If your order is flagged for fraud, our team will contact you to verify details.

10. Contact Us

If you have any questions or concerns regarding payments, please reach out to our support team:

Email: info@primasonali.com
Phone: (765) 962-0987

At Primasonali, we are committed to providing a secure, convenient, and transparent payment process for all our customers. Thank you for trusting us with your purchases!